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LiveZilla Road Map (Closed)


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#21 Nickolas

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Posted 17 December 2014 - 03:18 AM

Can you please add the feature "Commercial Chat Voucher can be added manually through the client" back to the next upcoming release? I have been waiting for this feature for over a year but it continues to get pushed back. This is definitely a feature everyone is going to benifit from.

#22 Patrick Keil

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Posted 17 December 2014 - 07:38 AM

Quote

Thanks for reply, Patrick. We need to be predictable for our projects, that's why I've got surprised seeing your unexpected delays... since I expected to have the features you accepted and planned iniatlly for the next update /December-Jan. Let's hope that you'll be ready in March as you said. Good luck! And Happy Holidays to you and your team!
Same for you. :) What particular feature are you missing?

Quote

Can you please add the feature "Commercial Chat Voucher can be added manually through the client" back to the next upcoming release? I have been waiting for this feature for over a year but it continues to get pushed back. This is definitely a feature everyone is going to benifit from.
No problem, we will try to add this to the final of 5.4.x.

Thanks.

#23 Nickolas

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Posted 21 December 2014 - 12:55 AM

View PostPatrick Keil, on 17 December 2014 - 07:38 AM, said:

Same for you. :) What particular feature are you missing?


No problem, we will try to add this to the final of 5.4.x.

Thanks.

Thanks Patrick

#24 SOCRATES

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Posted 03 January 2015 - 05:51 PM

Custom tickets, custom channels, Follow-up reminders are the most important for us.

#25 Nickolas

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Posted 17 January 2015 - 01:34 AM

Thanks so much for including the option to add voucher through the client console. I would like to mention through that adding any type of voucher results in an immediate error.

#26 Patrick Keil

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Posted 19 January 2015 - 10:19 AM

I'm sorry to disappoint you but there's still no way to add a vouchers from the console.

We started implementing it but we had to cancel it halfway. It's just too much effort (considering that there's almost no demand for paid chats).

The good news however is, that you can add chat vouchers through the API console.

https://www.livezill...cialChatVoucher

There's also an example code available.

Thanks for your understanding.

#27 Livezilla - Brasil

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Posted 20 January 2015 - 12:22 AM

Livezilla is undoubtedly the best online service system.
Congratulations to the entire team.

#28 Patrick Keil

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Posted 20 January 2015 - 05:27 AM

View PostLivezilla - Brasil, on 20 January 2015 - 12:22 AM, said:

Livezilla is undoubtedly the best online service system.
Congratulations to the entire team.
Thank you! :)

#29 Nickolas

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Posted 20 January 2015 - 10:22 AM

View PostPatrick Keil, on 19 January 2015 - 10:19 AM, said:

I'm sorry to disappoint you but there's still no way to add a vouchers from the console.

We started implementing it but we had to cancel it halfway. It's just too much effort (considering that there's almost no demand for paid chats).

The good news however is, that you can add chat vouchers through the API console.

https://www.livezill...cialChatVoucher

There's also an example code available.

Thanks for your understanding.

I appreciate the effort Patrick. I am currently using the API to do just that. Do you know if this is something that you plan to implemented in a future release? or just not at all?

#30 Patrick Keil

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Posted 20 January 2015 - 11:50 AM

Quote

or just not at all?
I don't think so. Sorry.

#31 tnmdo

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Posted 30 January 2015 - 04:53 PM

1) Can you please add the feature that internal comments can be placed easier without responding to the customer?

2) And comments also should be visible from the list view, similar to the email history.

That would be great.

#32 Derek Punzova

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Posted 02 February 2015 - 07:36 AM

Hi,

Assuming you are talking about ticket comments, please note that you can actually add these directly from the ticket view form.

Attached Image: comments.png

Does that help?
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek

#33 tnmdo

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Posted 02 February 2015 - 09:00 AM

View PostDerek Punzova, on 02 February 2015 - 07:36 AM, said:

Hi,

Assuming you are talking about ticket comments, please note that you can actually add these directly from the ticket view form.

Attachment comments.png

Does that help?

Hi Derek,

thank you for your feedback.

I had a look at the comment tab already. It is not the perfect solution (for us at least):

Currently we are working with Outlook + an external ticket system, accessible only for our employees. We would like to switch to LiveZilla.

As our employees are used to have a focus on internal communication, in a first test, our employees wrote a message to the customer on the first tab, instead of switching to the comments tab. Even after switching to the comment tab, it is not self-explaining how to insert an internal comment for other team members.

My first suggestion to our employees was a workaround: we could write a message to the customer for every internal step - that would make the whole CRM process more transparent. But in some cases this is not possible. And as far as I tested, LiveZilla automatically waits for a response from the customer again. Also, we have internal-only tickets.

So we would definately prefer to have a look into the internal comments also from the ticket-listing view.

Do you have some tipps for us how to handle these things? :smile:

#34 isfnj

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Posted 05 March 2015 - 07:27 PM

Push notification in ios dont alert the user that customer are waiting for attendance, it sends a standard warning that confuses the attendant, and i found that the sound can be changed, by ios app, see this:

sound
string
The name of a sound file in the app bundle. The sound in this file is played as an alert. If the sound file doesn’t exist or default is specified as the value, the default alert sound is played. The audio must be in one of the audio data formats that are compatible with system sounds; see Preparing Custom Alert Sounds for details.


Preparing Custom Alert Sounds:
"Custom sounds must be under 30 seconds when played. If a custom sound is over that limit, the default system sound is played instead."


you can find more in https://developer.ap...ushService.html

can you implement a different sound that have more long bep and sound like a ring tone of livezilla? can you do it for old 5.x version?

my operators are losing a lot calls of chat by not hear the sound!

thank you

#35 prosistemas

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Posted 26 March 2015 - 06:37 PM

Now in version 5.4.0.1 not see the amount of chats of the month, when it will be fixed?

#36 jacboy

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Posted 02 April 2015 - 12:14 PM

Can you post Screenshot of LiveZilla 6.0.0, please? :-)

#37 Patrick Keil

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Posted 02 April 2015 - 12:51 PM

What exactly do you like to see on that screenshot? :)

#38 jacboy

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Posted 02 April 2015 - 08:13 PM

Is there anything new in the web client? Will you release a mac version of the LiveZilla! application?

#39 IamZeus

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Posted 28 April 2015 - 03:11 PM

Will our 5.x licence work with 6.x ?

#40 SOCRATES

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Posted 07 May 2015 - 04:55 PM

These 2 features has been announced for 6.0.0 version, but what exactly means:
- Multiserver feature removed
- Local database for tickets will be removed, no redundant data storage





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