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deactivate chat window


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#1 JackOrson

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Posted 03 November 2011 - 02:39 PM

Dear Ladies and Gentlemen,
If our customers click the livazilla chat button on our website, customers must enter theire data ( pic. 1 )

(Name, email, company name ...) Which file must be changed so that no input is required and get the customer directly to the customer advisor, just when they click the chatbutton ? ( pic. 2 )

Unfortunalety our customers levae the site, just when they see, that an entry is necessery.

thanks for your time !
best regards from germany

Jack

#2 Derek Punzova

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Posted 03 November 2011 - 03:10 PM

You could do it like this:
1.) Create a new chat button
2.) Under advanced -> Parameters you specify a name, eg. "Guest"
3.) Under advanced -> Parameters you check Chat starts instantly ...

Hope this helps.
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek

#3 JackOrson

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Posted 03 November 2011 - 04:47 PM

Hello dear Derek,
thanks for your fast answer !

Unfortunately we cant find any point with "advance" ( in german = Erweiterung )

We use the version 3.3.2.2


what is wrong with me ?

#4 Derek Punzova

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Posted 04 November 2011 - 07:37 AM

LiveZilla Server Admin -> Link Generator -> Erweitert -> Parameter
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek

#5 JackOrson

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Posted 04 November 2011 - 06:35 PM

thanks my friend, that i should find :oops:





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