deactivate chat window
Posted 03 November 2011 - 02:39 PM
If our customers click the livazilla chat button on our website, customers must enter theire data ( pic. 1 )
(Name, email, company name ...) Which file must be changed so that no input is required and get the customer directly to the customer advisor, just when they click the chatbutton ? ( pic. 2 )
Unfortunalety our customers levae the site, just when they see, that an entry is necessery.
thanks for your time !
best regards from germany
Posted 03 November 2011 - 03:10 PM
1.) Create a new chat button
2.) Under advanced -> Parameters you specify a name, eg. "Guest"
3.) Under advanced -> Parameters you check Chat starts instantly ...
Hope this helps.
Posted 03 November 2011 - 04:47 PM
thanks for your fast answer !
Unfortunately we cant find any point with "advance" ( in german = Erweiterung )
We use the version 184.108.40.206
what is wrong with me ?
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