Supporting webcams on the client (customer) side
Posted 10 February 2010 - 11:37 AM
I just installed LiveZilla and am very satisfied!
We are looking for a quite specific additional feature: we need a support software which allows us to see the customer for verification purposes. E.g. if the customer has a webcam, our agent needs to be able to see the customer. This fulfills our legal requirements but would also be a nice feature for others, to allow a more personal service between agent and customer
Is this on the LiveZilla roadmap?
Posted 10 February 2010 - 01:16 PM
I really like the LiveZilla System and would like to deploy it, instead of some homemade solution.
Posted 10 February 2010 - 03:03 PM
Did you consider to separate the verification website/page from the chat? You could as your users in chat to go to a certain page.
Posted 10 February 2010 - 03:33 PM
But yes, it would require that a client has flash installed (I don't know if Silverlight is necessary).
How much do you think this would cost? ;-)
Posted 10 February 2010 - 03:53 PM
Posted 10 February 2010 - 04:13 PM
Try me ;-) It can't hurt for me to have an estimate. Except a heart attack maybe ;-)
Posted 11 March 2010 - 08:31 PM
Posted 04 May 2010 - 07:44 PM
this would be great because; if an admin is helping a client, he can easily see and help the client, with building websites, etc!
Posted 31 August 2010 - 01:37 PM
Posted 18 October 2011 - 09:50 AM
The trick is: Host a simple Flash app, expose some actionscript to grab a frame, PNG encode it, Base64 encode it, pas it to JS, pas it to C#, Base64 decode it, load it into a memory stream, load it into a BitmapSource, display it. That simple ;)
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