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Mobile shows speech balloon instead of envelope when agent offline


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#1 UdeS

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Posted 04 January 2019 - 08:25 PM

Hello,

When all chat agents are offline, the chat button in mobile still shows the speech balloons instead of the envelope.
If I tap on the button, the offline form appears, which is ok.
Then when I close the form, the button features the envelope, which is fine, but should have been visible in the first place.

I've seen the bug on Chrome and Safari, using a iPhone 7Plus.
Thanks

#2 Patrick Keil

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Posted 07 January 2019 - 09:11 AM

Hi,

Can you please post your LiveZilla version along your chat button configuration so we can replicate this?

Thanks.

#3 UdeS

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Posted 11 January 2019 - 04:14 PM

Hi,
I'm using version 8.

Here are some screenshots. Hope it helps. Thanks

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#4 Patrick Keil

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Posted 12 January 2019 - 10:25 AM

Thanks for the clarification, highly appreciated.

I can confirm a bug here, we will address this issue with our next months update 8.0.0.7.

Cheers.

#5 UdeS

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Posted 14 January 2019 - 08:32 PM

All right, thanks!





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