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Popup keeps popping!

app popup window

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#1 x-bit

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Posted 14 May 2018 - 02:38 PM

We have the problem, that a resolved chat keeps popping up on the desktop app and as well on the direct web login. See http://prntscr.com/jhq95w for the windows app. Same thing over the webinterface.

We tried to get rid of this chat but he stays in active mode, it seems impossible to close him.

We are using the 7.1.0.0 version.

Any ideas where we may stop this popup AND kill this chat? Its getting really annoying that every operator receives this message every 2 seconds!

Thanks for any feedback!

#2 x-bit

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Posted 14 May 2018 - 03:46 PM

Just to clarify myself... this is absolute rubbish! The chat is replicating itself at the database level and we have to stop attending by chat!

Need some help over here... please!

#3 x-bit

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Posted 14 May 2018 - 05:27 PM

I had to manually wipe out all the chatID related entries in the database and, as well as the entries in my local registry. I hope this wont mess up the DB, but I had to do something really quick.

How could this happen and how to proceed the correct way next time?

#4 Patrick Keil

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Posted 15 May 2018 - 06:46 AM

Hi,

I don't know what happened, never heard about this issue.

What's in the logs?

#5 x-bit

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Posted 15 May 2018 - 01:10 PM

I do not have any entry in the logs for this day...





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