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placeholder in knowledge base


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#1 zabby

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Posted 16 April 2018 - 08:14 AM

hello,
it seems that the placeholders in knowledge bases are not working.
example we use the ticket id as shippment return numbers for customers...
%ticket_hash% is retourning empty string and ticket_id is returning something like "bb4a1dcc37d0fbb051c22b802af21551"

#2 Patrick Keil

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Posted 17 April 2018 - 02:09 PM

Hi,

Thanks for bringing this to our attention.

I can confirm this problem, issue should be fixed in LiveZilla 7.1.0.0.

Cheers.

#3 zabby

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Posted 30 January 2019 - 09:47 AM

issue is still not working in 8.x

#4 Patrick Keil

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Posted 30 January 2019 - 12:04 PM

Hi,

Thanks for bringing this to our attention.

I can confirm that the problem still exists. It's on our list for 8.0.0.7 again.

#5 zabby

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Posted 31 January 2019 - 05:31 PM

8-)





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