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Only show operator first name while chatting

operator name chat

3 replies to this topic

#1 DanielR

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Posted 04 April 2018 - 08:15 AM

Dear LZ Team,

Is it possible to only show the first name of an agent/operator while chatting with a customer (within the chat body on customer side) similar to the eycatcher bubble and using <!--operator_firstname--> instead of <!--operator_name--> for client_now_spreaking_to, client_representative_is_typing etc..? We tried it but it seems that bthis change doesn't has any effects.

Thanks,
Daniel

#2 Patrick Keil

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Posted 06 April 2018 - 11:13 AM

Hi Daniel,

Currently there's no option for that but I added this to our list.

Cheers.

#3 DanielR

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Posted 16 May 2018 - 06:49 AM

Hi Patrick,

Thank you. Is it maybe possible to get this prioritized to be able to stick to data privacy and GDPR topics? The problem is we use the chat also on public webpages and operatornames are sometimes used by thrid parties to find the affected people on facebook and other social media platforms. Our operators are not happy about this and complained but for internal usages we need to show the full name in tab "Operators" which only will be possible if we can use translation type "operator:firstname" also for in-chat communications.

It would be very helpful if you can put this into the next release. Much appreciated!

Thanks,
Daniel

#4 Patrick Keil

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Posted 16 May 2018 - 01:19 PM

Hi Daniel,

good point, I agree, that should be changed.

It's on top of the list for 7.1.0.2 now.





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