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knowledgbase and full text search


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#1 capella

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Posted 21 March 2018 - 10:27 AM

I have added several entries in the knowledge base and activated 'full text search' for them.
This works as expected but I changed my mind and disabled the 'full text search' later. Now I still find the entries from the knowledge base when I start typing a ticket reply.

So here are my questions:
- How is the full text search feature supposed to work?
- Is it possible to remove an entry form the index again by unchecking 'full text search'?


Cheers Jens

#2 Patrick Keil

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Posted 21 March 2018 - 12:50 PM

Hi Jens,

Thanks for bringing this to our attention.

The full text search setting turned out to be a relict, it has no effect at all. We will remove it asap, it makes no sense to configure something like on object level.

You can configure the fields included in your customer side search under Server Configuration -> Knowledge Base.

As for the operator side search, there's no such configuration atm but it would make sense to add one. Should be pretty much the same setting type as for the customer side imo. I have added it to our list.

Cheers.

#3 capella

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Posted 23 March 2018 - 11:30 AM

Thanks for your reply.

View PostPatrick Keil, on 21 March 2018 - 12:50 PM, said:

The full text search setting turned out to be a relict, it has no effect at all. We will remove it asap, it makes no sense to configure something like on object level.

I have to disagree here. When I change the setting under Server Configuration -> Knowledge Base to 'search in tags and title' this Option will have an effect! The search will happen on tags, titles and as full text search on objects which are marked for full test search.
I regard this as a very useful feature, so please don't change it.

View PostPatrick Keil, on 21 March 2018 - 12:50 PM, said:

As for the operator side search, there's no such configuration atm but it would make sense to add one. Should be pretty much the same setting type as for the customer side imo.
I totally agree here.

Cheers Jens

#4 Patrick Keil

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Posted 23 March 2018 - 11:38 AM

Quote

I regard this as a very useful feature, so please don't change it.

I was actually referring to a different configuration:

Knowledge base -> Entry -> Settings -> Fulltext search

That's the one which makes no sense and which we are going to remove.

#5 capella

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Posted 25 March 2018 - 11:02 AM

Well, I was talking about this setting too. :)

My test case was this:
1. disable full text search in the server configuration
2. enable full text search here: Knowledge base -> Entry -> Settings -> Fulltext search

In this situation the search will find words inside the text of the knowledge base entry, but only if it was enable on a per entry base.

I really find this useful.

I am sorry, that I was not clear enough in my description.

#6 capella

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Posted 10 April 2018 - 05:45 AM

View PostPatrick Keil, on 21 March 2018 - 12:50 PM, said:

As for the operator side search, there's no such configuration atm but it would make sense to add one. Should be pretty much the same setting type as for the customer side imo.

I installed version 7.0.9.5 and could not find this particular setting.
I wonder if you have implemented it already?

#7 Patrick Keil

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Posted 10 April 2018 - 11:37 AM

No, we haven't added it yet but it's on our list.

http://roadmap.livezilla.net/

#8 capella

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Posted 11 April 2018 - 08:41 AM

Excellent, thanks for the reply. :smile:

Cheers Jens





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