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Operator Side Google API Chat Translations

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#1 Velocity

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Posted 21 December 2017 - 02:34 PM

Hello,

Would it be possible to add functionality to have google api calls for translation be made on the operator side instead of the guest side for external chats? Some of our customers have restricted web access, and the translations end up failing. When this happens, it doesn't even send the message they entered, so then they can't even communicate with us at all until we turn off the translation.

If this is not possible, could this be addressed as a bug fix to actually allow messages that fail to translate to still send?

Thanks,

Brad

#2 Patrick Keil

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Posted 27 December 2017 - 10:40 AM

Hi Brad,

Thanks for bringing this to our attention.

Quote

google api calls for translation be made on the operator side instead of the guest side for external chats?
This would be quite ineffective, we don't plan to change this.

Quote

If this is not possible, could this be addressed as a bug fix to actually allow messages that fail to translate to still send?
Absolutely, I just added this to our list. We will fix that for the next update 7.0.9.0 coming mid january.

Cheers.





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