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Quote previous message?


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#1 Danny

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Posted 30 November 2017 - 10:54 AM

Hi

I was wondering if it was possible to add the previous message under the response from ticketing so that the user can read the response ands then scroll down to see what they used in the particular ticket. I tried using the %quote% tag to do this but can't seem to get it to work (HTML eMails)?

#2 Patrick Keil

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Posted 30 November 2017 - 03:01 PM

Hi,

The %quote% works fine for me in both, HTML and Plaintext emails in 7.0.8.7.

I can't reproduce this.

#3 Danny

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Posted 07 December 2017 - 12:07 PM

should it be there when you receive a response from the customer?

I'm on 7.0.8.8





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