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Looks like a problem with encoding - customer name shown with some strange symbols

Encoding

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#1 linov

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Posted 14 November 2017 - 02:22 PM

Hi,

We are experience issue with customer name proper display on both - chat and operator console. See example attached.

Any hints what could be wrong?
Missing text is with letter "ΕΎ" (which is from Latvian language).

We are using: On-site Overlay Widget W2, dynamic code, LiveZilla Server Version: 7.0.7.1.
Thanks.

Attached Thumbnails

  • Attached Image: Cust_name.jpg


#2 Patrick Keil

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Posted 15 November 2017 - 09:26 AM

Hi,

LiveZilla fully supports utf8, there's no general issue with latvian special chars. I have tested this and it works fine.

Can you reproduce this reliably? Does it happen when you initiate a chat session from the LiveZilla server page?





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