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#1 BH1

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Posted 13 October 2017 - 03:25 PM

Hi,

We've tried the last 3 upgrades and our Live Chat won't load, even after clearing our cache and trying different browser. When we revert back to an earlier version it does, any ideas?

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#2 Patrick Keil

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Posted 16 October 2017 - 07:19 AM

HI,

Did you check your Link Generator configuration?

Do you get the same result with a fresh chat button code?

#3 BH1

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Posted 17 October 2017 - 01:57 PM

Hi Patrick,

We tested a basic chat button using the link generator to make sure, and it still had the same issue?

Thanks,
Bex

#4 Patrick Keil

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Posted 18 October 2017 - 07:11 AM

Hi,

Thanks for the clarification. Can you provide the URL or an Login (via pm)?





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