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Operators missing / seems Offline / chats vanishing


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#1 chrismfz

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Posted 14 September 2017 - 09:30 AM

A few weird things are happening after upgrading to 7.

Sometimes I see an operator online, talking to him and he informs me that he is offline.
Other times they are indeed online, I see them green in the browser tab I chat but the chat never comes to the other end.
And another weird thing, sometimes names are vanishing from the operator list.
For example, we are 3, but sometimes I see only myself or 2 of the 3. Same happening to others too.
They see 2 operators in the list, and I am vanished from the list. Not marked as offline. Vanished. Like the user never existed.
After a reconnect it's ok.


I was running mod_security but disable it. Didn't fix the issue.
Searched for error_logs (php error logs) nothing in there too. Got a few warnings but they are old:
[29-Jul-2017 09:28:16 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/2002): No such file or directory in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[29-Jul-2017 09:28:17 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/2002): No such file or directory in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 10:26:00 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:18:27 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:18:27 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:19:20 Europe/Dublin] PHP Warning:  mysqli_connect(): (08004/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:19:20 Europe/Dublin] PHP Warning:  mysqli_connect(): (08004/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:20:03 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:20:07 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[02-Aug-2017 12:20:08 Europe/Dublin] PHP Warning:  mysqli_connect(): (08004/1040): Too many connections in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[08-Aug-2017 02:31:23 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/2002): No such file or directory in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005
[08-Aug-2017 02:31:23 Europe/Dublin] PHP Warning:  mysqli_connect(): (HY000/2002): No such file or directory in /home/livechat/public_html/_lib/objects.global.inc.php on line 7005

Running it with PHP version 7.1.9 and opcache with lsapi (litespeed as a php handler it's a cloudlinux server)

Any thoughts ?

#2 Patrick Keil

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Posted 14 September 2017 - 09:33 AM

Hi,

Please try to disabled opcache. Keep in mind that LiveZilla is not a website, depending on their configuration, caching modules may cause problems like the ones reported.





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