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New Tickets Are Not Opened...


2 replies to this topic

#1 Burti

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Posted 06 September 2017 - 02:10 PM

Hello,

We have an error.

We should be open old tickets in livezilla. But the new tickets has have an error on console;

If I click new tickets; http://prntscr.com/ghtmz2 we get this errors.

Help to us ASAP.

Thanks.

#2 Patrick Keil

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  • LocationSingen, Germany

Posted 08 September 2017 - 12:32 PM

Hi Burti,

I have created a ticket.

We will investigate this asap.

#3 Patrick Keil

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  • LocationSingen, Germany

Posted 12 September 2017 - 10:20 AM

We will include a fix for this in the next update 7.0.7.2.

The actual problem is related to your groups configuration. You can fix it yourself:

1.) Open User Management
2.) Open the group the is configured in the ticket you have problems with
3.) Go to "Languages"
4.) Hit "reset to default"
5.) Save the group

Cheers





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