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Leave Chat without closing the visitor chat


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#1 fabiobr

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Posted 28 August 2017 - 07:05 PM

Hi again,

Before leaving the chat we usually send a "thank you for contacting us" message to visitor, saying that he/she can get more information in our knoledge base, our operating hours, etc, etc. Is there some configuration for not "closing" the visitor chat automatically, just show a message like "The operator left the chat. If you want to leave a feedback click here", so visitors can read all the text we sent before leaving the chat?

If not, please accept this as a suggestion :)


Thank you! Regards,

Fabio

#2 mguenther

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Posted 29 August 2017 - 07:54 AM

Hello,

If you turn off to proactively ask for feedback after a chat was ended your website visitors will still see what was written instead of only seeing the feedback form. But you will not be able to display a message like you suggested.
In order to turn off to ask for feedback please go to: Server Configuration -> Feedbacks

Best regards,

Max

#3 fabiobr

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Posted 29 August 2017 - 05:35 PM

Hello Max,

Thank you for your reply!

I disabled the option "Server Configuration -> Feedbacks -> Ask for Feedback after chat / when closing chat window", but now when operator select "Leave Chat" it closes and back to the "Input Fields" initial form.

Please, any other suggestion ?


Regards,

Fabio





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