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Floating Button / External Interface Loading delay

floating chat external chat delay

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#1 DanielR

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Posted 25 August 2017 - 08:38 AM

Dear LZ Team,

We noticed that if we click on e.g. floating chat button or use the external chat window via overlay chat that this interface is loading slowly. Means we first see only the logo header an after some time the rest of the chat window appears. How can this be accerlated?

Thanks,
Daniel

#2 DanielR

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Posted 25 August 2017 - 12:02 PM

This is what we see:

3:59:10.134[3646ms][total 3646ms] Status: 200[OK]

GET https://xxxxx.xxxxx.com/server.php?rqst=track&b=YzIwOWRmZDI4Mw__&pc=NA__&i=MWIwYjYxMTA4Ng__&di=dcca48101505dd86b703689a604fe3c4&dc=TGl2ZVppbGxhIFNlcnZlciBQYWdl&ue=YUhSMGNITTZMeTl6Y21Ob1lYUXVjM0J2Y25SeVlXUmhjaTVqYjIwdg__&ovlts=MA__&ovlv=djI_&ovlapo=MQ__&ovlc=MQ__&ovltwo=MQ__&ovlmr=NDA_&intid=Yy53aW5kbWVpc3Nlcg__&eg=U1JTdXBwb3J0&lmr=T05NMDE_&lp=c3lz Load Flags[LOAD_NORMAL] Content Size[-1] Mime Type[text/javascript]


We already deactivated geo tracking as well as visitor monitoring but it doesn't help.






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