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Disabling automatic mail sending option

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Posted 19 August 2017 - 03:54 PM

hello livezilla,

Is there an option to disable the automatic sending of mail, when creating a ticket, only on a specific group or email address?

Indeed, when we use the "" function to create a ticket directly when the mail arrives. An email is automatically sent to the client.

You will understand that this can generate loops

Waiting for your return,

#2 Patrick Keil


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Posted 21 August 2017 - 01:57 PM


Unfortunately, you can't deactivate it on group level.


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