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Suggestion about chat closing and feedback


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#1 fabiobr

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Posted 10 August 2017 - 05:49 PM

Hi again!

I have two suggestions for future versions:

1. When we click to leave the current chat, sometimes by mistake, would be great to have a message "Would you really want to leave the chat?"

2. Many times we send important information to clients before leaving the chat. Would be great if, instead of the feedback window overlap the chat, a message like "The operator left the chat. If you want to leave a feedback click here" appears in the end of the chat, so they can read all the information we sent and can choose to leave a feedback or not.

Taking advantage of the opportunity, I think it would also be important if the day of the week was displayed in the report's list of dates.

Thank you! Best regards,

Fabio

#2 Patrick Keil

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Posted 11 August 2017 - 07:26 AM

Hi Fabio,

Thanks for your thoughts.

1.) I have added this to our list.

2.) We already changed that for 7.0.7.0.

Cheers.

#3 fabiobr

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Posted 11 August 2017 - 04:26 PM

Thank you! Cheers!





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