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Do not allow access to the chat button when the operators are offline.


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#1 ASSONANCE

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Posted 02 August 2017 - 09:09 AM

Hello,

How can I disable the "chat" button when no operator is available?

The button is transparent and yet, visitors can click on it.

Capture 1 :

Posted Image

Capture 2 :

Posted Image



Message in english : "Sorry, our team is currently offline"



Waiting for your return,
Thanks in advance.

Assonance.

#2 Patrick Keil

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Posted 02 August 2017 - 10:18 AM

Hi,

You can't change that.

Regards

#3 ASSONANCE

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Posted 02 August 2017 - 10:23 AM

thank you for your comeback,


It seems to me that on previous versions (example with the "7.0.5.2"). The chat button can not be selected when no users were online.
The visitor can only click on the "Ticket" button.

#4 Patrick Keil

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Posted 02 August 2017 - 11:34 AM

Yes, we changed this.

#5 ASSONANCE

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Posted 02 August 2017 - 12:09 PM

Okay, we found this solution usefuland fit our needs perfectly.

Do you have a solution to reactivate this option?

#6 Patrick Keil

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Posted 02 August 2017 - 12:15 PM

No.





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