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Customize Email Title and Correspondent


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#1 ASSONANCE

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Posted 16 June 2017 - 08:45 AM

Hello everyone,

We have a livezilla with 10 to 15 customers, and for each of these clients we use only one general EMAIL address so that they can respond to their customers' tickets (support@XXXX.xxx)

However, the title of the message and the name of the correspondent for the emails become also generalist is not personalize according to the clients (livezilla groups)

The solution for now is to create a customized email address for each client (example: group_name@XXXX.xxx) by customizing the correspondent and associating each email to the group.

Is it possible or in your projects, to personalize the name of the correspondent to display in the mails (example: by a variable) according to the group or the open button?

#2 Patrick Keil

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Posted 16 June 2017 - 10:51 AM

Hi,

Thanks for bringing this to our attention.

Quote

Is it possible or in your projects, to personalize the name of the correspondent to display in the mails

Absolutely, that a good idea.

I have added this to our list.





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