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IP automatically and systematically filters


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#1 ASSONANCE

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Posted 14 June 2017 - 01:39 PM

Hello LiveZilla,

We have 15/20 buttons on our LIVEZILLA server available on different website of our customers.

However, when we view multiple sites at the same time to see the presence and behavior of the button, we are automatically blacklisted by the system.

- We tried to put our IP address in a whitelist, but I see in the "filters" database that the filtering rule to block our IP address is still displayed.

- On the livezilla administration, we disabled all the parameters that can automate this filtering (auto SPAM / AUTO Flood .....)


More: When we remove filtering, we are forced to restart the LiveZilla server by "Disabling" / "activating" the server in (Administration> Server) in order to reappear the buttons


Looking forward to your return on this issue,
Thanks in advance.

#2 Patrick Keil

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Posted 16 June 2017 - 11:25 AM

Hi,

Quote

we are automatically blacklisted by the system.

Does that mean that a filter is being created automatically? Or why do you consider yourself as blacklisted?

#3 ASSONANCE

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Posted 16 June 2017 - 02:23 PM

Yes, we are systematically in blacklist and the buttons of the server are no longer visible.
We display our ip address in the database livezilla> tables filters

#4 Patrick Keil

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Posted 19 June 2017 - 08:43 AM

What's the name of these filters?

Quote

- On the livezilla administration, we disabled all the parameters that can automate this filtering (auto SPAM / AUTO Flood .....)
Can you check and double check that? According to your description, this setting is still active.

#5 ASSONANCE

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Posted 20 June 2017 - 02:34 PM

- I confirm that Auto SPAM & AUTO flood is disabled.

- The blocking rule does not even appear on the "Filters" interface:
Posted Image

Still, when I look at database on PHPmyAdmin, I see a rule with my IP address...

#6 Patrick Keil

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Posted 21 June 2017 - 06:50 AM

You must be using the Deactivate Tracking (opt-out) link from the Link Generator then.

Don't click it if you don't want to get filtered.

#7 ASSONANCE

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Posted 21 June 2017 - 12:41 PM

1 - I removed the filter in database directly,
2 - I applied the "Deactivate Tracking" by "Linkg Generator then" as previously requested

- The rule appears again, see image attached:
Posted Image





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