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Knowledgebase loading time

knowledgebaseloading time

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#1 FrankMHP

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Posted 06 June 2017 - 10:10 AM

We are having problems with the loading times when selecting the knowledgebase in a chat. The slowdown is so bad that we can hardly use this anymore and are stuck pasting urls in the old way.
Is there anything we can do to fix this? Or is it a known issue?

In LiveZilla 6.2 the knowledgebase was in the righthand side in the chat and was a simple drag and drop. In Livezilla 7 this is a new popup that opens. This is not functional with the amount of entries we have in the knowledgebase. (Over 300 articles)

Thanks for any replies.

Frank

#2 Patrick Keil

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Posted 06 June 2017 - 10:26 AM

Hi Frank,

We know about this issue and we will try to provide a fix for this asap.





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