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Invite Operator Issue

Started by DanielR, Jun 01 2017 06:06 PM

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3 replies to this topic

#1 DanielR

Advanced Member

Members
46 posts

Posted 01 June 2017 - 06:06 PM

Dear Lz Team,

Today we faced the issue that only a few of the available operators (members of different groups) were available in the selection list of operators which can be invited to a client chat. What could be the reason for this? The operator accounts have the same settings etc.

Thanks for checking.

Daniel

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#2 Patrick Keil

Administrator

Administrators
3468 posts

LocationSingen, Germany

Posted 02 June 2017 - 06:56 AM

Hi Daniel,

I can't reproduce that, please more details.

Thanks.

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#3 DanielR

Advanced Member

Members
46 posts

Posted 07 June 2017 - 05:33 AM

Hi Patrick,

Can I fwd you some Pics via PN? The problem still persists and is a problem for us since not all available operators even if they are in the same group cannot be invited to a customer chat.
In addition to that we faced an issue with the user account status. Some of our operators still were shown as available and online in LZ but they already left and the PC was already shutdown.

Thx, Daniel