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Not Receiving Offline Messages

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#1 kevinmac


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Posted 28 May 2017 - 03:10 PM

I am trying to setup my Livezilla so that when someone sends a message when I am offline, under the "Please leave a message" window but the problem is that I am not receiving the offline messages. Either I am missing something or there is some sort of bug. When I do a test message, I receive an e-mail successfully. Where is the section to modify which e-mail the offline message get sent to? Please advise.

#2 Patrick Keil


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Posted 29 May 2017 - 07:08 AM


There's no known or general issue in this area. I just tested it for you and it works fine.

Email account configuration:

Server Configuration -> Emails -> Accounts

Emails to sent configuration:

Server Configuration -> Emails -> Tickets

Email template configuration:

User Management -> Groups -> Group -> Languages -> Emails

#3 kevinmac


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Posted 29 May 2017 - 03:12 PM

Solved!! Thank you, it was my mistake. I overlooked it. It works now. :)

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