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Notification by email when visitor give up


3 replies to this topic

#1 joao.lm

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Posted 17 May 2017 - 05:11 PM

Hello,
Is there a setting for receiving notifications by email or tickets when customer gives up?

LiveZilla version: 6.2.0.0

Thank you

#2 Patrick Keil

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Posted 18 May 2017 - 10:35 AM

Hi,

what do you mean by "when customer gives up" exactly?

#3 joao.lm

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Posted 18 May 2017 - 12:21 PM

Hi,
The customer starts the chat and all operators are busy, then he waits for sometime and leave the chat.

#4 Patrick Keil

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Posted 19 May 2017 - 09:56 AM

Hi,

Thanks for the clarification. There's no such notification, sorry.

However, we plan to convert missed chats into tickets automatically in one of the next updates.





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