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Remove "Leave your Message" with "On-Site Chat Overlay"


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#1 lm_rex

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Posted 11 May 2017 - 05:28 PM

Hello

I'm using in my site:

dreambooks.com.br

The option On-Site Chat Overlay, now I've implemented the Knowledgebase to.

The problem is that, I dont want the ticket system("Deixe uma mensagem"), and when a person has a match on a question he wants, by seeing it, the popup appers like the image attatched(the middle one is the one I want to remove).

Is there a way to remove it?

Regards

Attached Thumbnails

  • Attached Image: problem.PNG


#2 Patrick Keil

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  • LocationSingen, Germany

Posted 12 May 2017 - 09:07 AM

Hi,

Please consider an update to LiveZilla 7.x where you can choose which service you like to show:

Link Generator -> Element -> Service

Thanks.

#3 lm_rex

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Posted 12 May 2017 - 01:54 PM

Well, but before you try to achieve a new purchase, try first to help your costumer, as implied without upgrades.

Can you help me, or not?

#4 Patrick Keil

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Posted 15 May 2017 - 09:13 AM

Unfortunately, I can't provide you a 6.x solution.

I know that you prefer not to buy upgrades but support for version 6.x. has ended.

#5 lm_rex

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Posted 16 May 2017 - 09:15 AM

Unfortunatelly, every single time the chat Support was requested(countless times), BEFORE 7x, what happened?

A solution was never provided, better, never answered.





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