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Clients not receiving messages from operators


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#21 grevalve

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Posted 09 June 2017 - 08:56 PM

Hello, we tried from mobile and different PC browsers and there are no stuck messages anymore. There is still a slight delay but that has been noted as normal

EDIT: Forgot to mention that we tested this without enabling Visitor Monitoring (we don't use it anyway)

#22 lhcampos

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Posted 16 June 2017 - 07:08 PM

Since we uploaded the file to the server we are not facing this problem anymore.

I will wait some more days to confirm 100%, but seems like it is fine now. I did not active the visitor monitoring.

Thanks

#23 taidaniel

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Posted 18 June 2017 - 01:24 AM

Hi Patrick,

Have applied the fix for a few days. Working well now. Thanks

#24 Patrick Keil

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Posted 19 June 2017 - 05:43 AM

Glad to hear that!

#25 grevalve

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Posted 21 June 2017 - 01:23 PM

View PostPatrick Keil, on 19 June 2017 - 05:43 AM, said:

Glad to hear that!

Hi Patrick, is this fix going to be included in an official update for LZ? I would hate to have the file rewritten by the next update if it's not included. I know we can manually track this but the right way is to have the fix in the update.

#26 Patrick Keil

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Posted 21 June 2017 - 01:58 PM

Hi,

The official fix will be included in 7.0.5.0 but we also updated the 7.0.4.1 build on 2017-06-16.

You can install this setup or wait for 7.0.5.0 coming next month.

#27 grevalve

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Posted 21 June 2017 - 02:04 PM

Excellent, thank you!

We will proceed with the 7.0.4.1 on our live server this week then.

#28 Kevman1982

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Posted Today, 09:18 AM

View PostPatrick Keil, on 21 June 2017 - 01:58 PM, said:

Hi,

The official fix will be included in 7.0.5.0 but we also updated the 7.0.4.1 build on 2017-06-16.

You can install this setup or wait for 7.0.5.0 coming next month.

I see 7.0.5.0 is now available on the download page I thought we'd have a longer wait when you said next month? I assume the fix is in this release and we are good to go ahead with deployment?





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