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Feature Requests

new features service tracking events feedbacks

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#1 DanielR

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Posted 29 April 2017 - 01:53 PM

Dear LZ Team,

Please find below some further feature ideas. Please be so kind and have a look if this is something which can be implemented.

Customer Chat Ratings (Feedbacks):
  • A feature which enables us to sort or filter feedbacks based on the available data fields e.g. only show feedbacks from a specific operator etc.
  • A feature which make it possible to export feedbacks in csv or pdf (maybe also based on filter settings)
  • ‚ÄčA search function
Events/Ereignisse:
  • It would be very helpful if events also have a time frame setting where we can define how long events should be triggered for customers e.g. Event "A" with Priority 1 should be shown to customer chat users from Monday, 08:00 CEST to Tuesday, 08:00 CEST. This would improve the entire handling.
Tickets/Chats (Product/Service Tracking):
  • Since we are offering many different products/service displayed on our webpages it would be nice to have an option where operators can assign tickets/chats to a specific product and type.
e.g. Ticket XXXX is related to "Product A" and type is "Integration Request"
e.g. Chat ID XXXXX is related to "Product C" and type is "Complaint".


Cheers,
Daniel


#2 Patrick Keil

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Posted 02 May 2017 - 11:32 AM

Hi Daniel,

Thanks for your thoughts.

Quote

Since we are offering many different products/service displayed on our webpages it would be nice to have an option where operators can assign tickets/chats to a specific product and type.

Did you try to add some sub-channels for that?

We plan to add a "Tag" system for chats / tickets / feedbacks in the near future but the sub channel could also work here.

#3 DanielR

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Posted 02 May 2017 - 02:36 PM

Hi Patrick,

Thanks. The "Tag" system sounds really good. Will this also be considered in the statistics/reports?

Yes, we are using the channel/subchannel feature but you can only use it for either product tracking or type tracking ;) Is it possible to add more channels beside the predefined ones?

Cheers,
Daniel





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