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Chat Status Possibilities

chat availability status

2 replies to this topic

#1 DanielR

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Posted 27 April 2017 - 12:56 PM

Dear LZ Team,

Currently there are only three chat status available (available, busy, absent). In daily business it would be very helpful to have an additional status e.g. "online" (green or light green) which enables the operator to show that he is available for internal chats but he will not receive customer chat inquiries while he is on this status. Is this something which can be implemented?

e.g.
  • Available (as it is now)
  • Online (only available for internal chat "operator to operator")
  • Busy (as it is now)
  • Absent (as it is now)

Maybe it also is possible to have a feature where we can create and admin our own chat status levels and add specific rules ( e.g. will not receive customer chat inquiries) and descriptions to it.

Thank you very much for checking!


Cheers,
Daniel

#2 Patrick Keil

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Posted 28 April 2017 - 11:09 AM

Hi Daniel,

That status already exists, it's called away. I got your point, you are not away, it will work anyway.

Another status would be redundant.

#3 DanielR

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Posted 28 April 2017 - 11:29 AM

Thank you for your reply. Yep I used the wrong translations for the existing status ;) You are right, it will work. Its just a little bit easier then to see if a colleague is available (from a global perspective, different offices in different locations) but doesn't risk to receive customer chats. However, thanks a lot for checking.





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