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Measure and analyze functionality

analyze search

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#1 CIT-Solutions OG

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Posted 10 April 2017 - 04:48 PM

Hello,

it would be great to analyze user behavior in the Knowledge Center, e. g.:
  • what search keywords they use?
  • which facets they prefer to filter knowledge center entries?
  • how often they visit a specific knowledge base entry?

These findings should help to determine which knowledge center entries need some improvements or which entries should be created.

Thank,
Harald





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